Policies

GUIDELINES

CATERING DUE DATES

• If necessary, final billing will be adjusted and invoiced due to any late charges.
• Every effort will be made to accommodate a guest count increase or menu changes. However, we may not be able to ensure that the same catering items you have selected will be available for the entire group.
• Reductions in guaranteed guest counts cannot be reimbursed.
• Your billing will reflect the actual number of guests served or the final guaranteed count, whichever is greater.
• If no final guaranteed count is received 10 business days prior to your event, your last estimate we have on file will be considered your final guaranteed count.
• Note: $30 Service Fee Added to all catering orders past the hours of operation except for any full-service events with guest counts exceeding 75.

FREQUENTLY ASKED QUESTIONS

What are the minimum guest counts?

A minimum order for 25 guests is required for each full-service menu selection. For orders of fewer than 25 guests, see service charges below.

Drop-off service

This special catering service is designed to be a cost-effective means of providing food and beverage to guests on campus... A $5 per person fee can be assessed to the catering final invoice if cleanup is not completed.

What are service charges?

• $30 for parties under 25 guests (full-service orders).
• $50 for delivery to non-event facilities.
• 7% Indiana sales tax, if applicable.
• Tax exemption requires submission of Indiana State Sales Tax Exemption certificate.

What happens if I must cancel my event?

Cancellations must be received in writing. If canceled 5 business days or less prior, the deposit may be retained up to the full event charge.

What other food options are available?

Special menus require 15 business days’ notice. Contact the Food Service Director at 773.344.1598. Dietary requests must be submitted with the final guaranteed count.

May alcoholic beverages be served on campus?

Yes, if all Indiana Liquor Control Commission and campus policies are followed. Contact the facility manager for assistance.

How long before food is removed from my event?

• All items will be picked up 2 hours after delivery.
• No credit for leftover food.
• Food may not be brought on or taken from campus events.
• Unused food may be donated when possible.

What linen and décor services are provided?

Linens for banquet food tables are included. Guest table linens are extra. Rented linens must be picked up and returned by the client. Missing items will be invoiced.

QUESTIONS OR NEED ASSISTANCE?

Please contact these facilities staff directly with your catering questions:

• Location: Yesenia Magana, 773.366.0663, ymaganaflores@creativedining.com
• Other facility inquiries: IUNW Facilities, 219.981.4205, schutje@iu.edu

FOOD ALLERGENS

TOP 9 COMMON FOOD ALLERGENS AND THEIR POTENTIAL FOOD SOURCES*

• EGG: Albumin, Baked goods, Custard, Dressings, Eggs, Egg substitute, Fried rice, Mayonnaise, Meringue, Pasta, Simplesse, Specialty coffee foam
• SOY: Cereal, Crackers, Edamame, Miso, Sauces/gravies, Shoyu sauce, Snack bars, Soy sauce, Tamari, Tempeh, TVP, Tofu
• PEANUT: African/Asian dishes, Baked goods, Beer nuts, Chili, Chocolate candy, Peanut oil, Ground nuts, Mandelonas, Mixed nuts, Nougat, Nu-nuts, Peanut butter, Peanut flour
• FISH: Anchovies, Asian dishes, Caesar dressing, Caponata, Caviar, Fish sticks, Fish tacos, Fumet, Mahi mahi, Perch, Salmon, Surimi, Sushi, Tilapia, Worcestershire sauce
• MILK: Artificial butter flavor, Bread, Cake, Casein, Chocolate, Cream, Custard, Half & half, Margarine, Non-dairy creamer, Nougat, Pudding, Sauces/gravies, Whey
• WHEAT: Baked goods, Bran, Bulgur, Couscous, Enriched flour, Farina, Gluten, Lunch meats, Pasta snack foods, Seitan, Semolina, Soy sauce, Spelt, Whole-wheat berries/flour
• TREE NUTS: Almonds, Artificial nuts, Baked goods, Cashews, Filberts, Hickory nuts, Ice cream, Macadamia nuts, Marzipan, Mortadella, Natural extracts, Pecans, Pine nuts, Pistachios, Walnuts
• SHELLFISH (Crustacean): Bisques, Bouillabaisse, Chowders, Crab, Crawfish, Gumbo, Imitation crab/lobster, Prawns, Shrimp, Surimi
• SESAME: Breads/buns, Pizza crust, Biscuits, Oils, Margarine, Pastries, Pretzels, Energy bars, Hummus, Falafel, Asian dishes, Soups, Ice cream, Salad dressing, Tahini, Candies, Noodles

*Not an all-inclusive list. The FDA requires all top 9 allergens to be clearly labeled.

FOOD ALLERGY SYMPTOMS

• Difficulty breathing
• Itching
• Loss of consciousness
• Swelling
• Diarrhea 
• Wheezing 
• Hives or rash

If a guest experiences any of these symptoms, call 911